Consulting
If you want to improve any type of performance in your business - process, team, culture or organisation wide, ASK US HOW.
You need to make improvements to performance in your business
You are a leader in your organisation.
Something isn’t working. It may be that customers aren’t getting what they need when they want it. A team isn’t performing as you’d like. You don’t know why you aren’t getting the results you had planned. You see waste and rework, unmet deadlines, arguments between teams. Convoluted processes. A lack of ownership and responsibility.
What is happening and how do you fix it?
WE CAN HELP.
We help you understand what is really going on. Working with you, we train you as we use our process of discovery, or our AI empowered diagnostic process to find out what your people are experiencing, where problems exist and what kind of problems they are.
We want small businesses to thrive. We want families and communities to be healthy, successful and well served. We have skills developed over decades that can help you. We also want to hand those skills on to you so that you don’t need us next time. You will learn to diagnose organisational issues yourselves with your team/s.
Our Services
Process Improvement
We offer you a service to review your processes and recommend improvements that will streamline, simplify and link them properly across the business. These changes will result in bottom line improvements to your business. We will train your people to design and use them properly and give you the tools to do this work yourselves in future.
Improvement Packages:
Introduction to Processes that Work
1 hour workshop that explains why good processes are essential in a business. Develop a checklist of what works and what could improve in your business.
(For SME business owners)
Process Review Workshop
2 hour workshop with team members to review what process problems you are experiencing and plan what might be done about it. Leave with an Action Plan for the team.
(For SME leaders and teams)
Process Improvement Project
Project support and training to achieve process improvements in a specific area. Introduction to the methodology for assessing processes, identifying problems and redesigning better processes that deliver results. Length of the project determined in consultation with business leaders.
BizHealthCheck Performance Improvement Project
Full survey of team and organisational data that results in heat maps identifying areas in the business which need improvement. We use AI to provide you with expert advice and we support individuals and teams to deliver improvement projects. You will have the opportunity to buy the technology to review and make improvements on a regular basis.
(For SME CEOs and leaders who are dedicated to improving business performance and bottom-line delivery)
Virtual HR or Performance Improvement Specialist
If you do not employ someone to do people (HR) or process improvement full time, you may benefit by having someone who is skilled in these areas to come in on an as needs basis. Hourly and project-based rates available.
People and Performance Improvement
Effective performance of people can make or break a business. To be successful a lot of factors need to be in place in a business including structures, incentives, principles and behaviours, feedback processes, clarity on what to do, when and how, benefits they value and more invisible qualities like trust and respect.
We have many years of working in large and small organisations to get these factors embedded properly.
Performance Packages:
Introduction to Performance Work
2 hour workshop that explains how organisations deliver good performance through effective leadership, culture, processes and learning. Leave with an assessment of your business after the workshop.
(For SME business leaders and people interested in HR)
Performance Review Workshop
2 -3 hour workshop that takes an aspect of performance that is important to your business and explains what factors impact performance and how to improve them. Leave with an Action Plan to start making improvements
(Co-designed with SME leaders and teams)
HR / People practitioner training
Practical education ‘on the job’ for individuals who are not trained HR practitioners but have responsibilities that fall into this area. Participants learn what enables people to excel in their jobs and organisations to excel in delivering to customers. Learn about why culture and leadership are important and how to build both in a business.
(For non-HR practitioners. Co-designed with business leaders)
BizHealthCheck People Performance Project
Full survey of team and organisational data that results in heat maps identifying areas in the business which need improvement. Focus will be given to the people aspects of the results and projects that improve capability and team performance
(For SME CEOs and leaders who are dedicated to improving business performance and bottom-line delivery)
Leadership Services
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Individual Coaching for Excellence
No matter where you are in your leadership journey you will benefit by getting support to lead more productively. Anyone who has mastered a skill doesn’t stop after year one, they continue to learn and grow and adjust their thinking and approaches to challenge.
They learn how to learn what works and what doesn’t; they learn about themselves, and they learn about others; they learn to read people; they learn habits; they learn to be impactful, and they practice relating to people and ideas with respect and curiosity.It is a lifelong journey and leadership can be hard. We offer a respectful space to review and learn, discuss and ponder alternative ways of doing things. We help reveal blind spots and limiting beliefs and help you see people and situations differently.
We offer you different options depending on your needs.
You might want to work on a specific issue that is bothering you and is impeding your success.
You may be a young leader or aspiring leader and want to prepare for promotion.
You may need to lead a big change in your business and want to know how to take people with you.
You may want to continually improve performance, and you want to know how to keep people engaged.
Whatever the situation, ask us how we can help.
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Practical Leadership Development
We offer practical and flexible leadership development for people who don’t have a lot of time but want to make a habit of improving their management and leadership practices.
Development is designed around the specific issues you bring to the table and want to work on. Learning includes:
- Establishing a mentoring relationship
- Undertaking challenges that help you see different facets of your leadership'
- Learning about YOU as a leader
- Receiving feedback from multiple sources
- Practicing new skills and establishing leadership habits
- Researching key aspects of leadership practice most relevant to you
All using the issues you are dealing with day to day.
We offer different options from Lunch and Learn series to co-designed, blended programmes (online and face2face) designed to fit within normal workdays.